FAQ
Frequently Asked Questions
Hotel lighting questions, answered.
Quick answers about bulk orders, nationwide shipping, custom finishes, UL/ETL certification, lead times, returns and warranty. Don't see your question? Our team is happy to help.
Request a Quote →Contact UsBulk Orders & Quotes
Q.Does Hotel Lamps supply lighting in bulk for hotels?
Yes. Hotel Lamps supplies table lamps, floor lamps, wall sconces, ceiling lights, pendants, chandeliers, vanity lights, LED mirrors, outdoor lighting and replacement lamp shades in bulk for hotels, motels, resorts, senior living, multifamily and other commercial projects, from a few replacement units to full-property renovations.
Q.How do I get pricing for my project?
Add products to your quote list and submit it on our Request a Quote page, or email sales@hotel-lamps.com with model numbers, quantities and your delivery ZIP code. Pricing depends on quantity, finish and delivery location, so every customer receives a quote built for their project.
Q.Is there a minimum order quantity?
There is no set minimum for most stock items, so you can order a single replacement lamp or several hundred. For custom and built-to-order fixtures, any minimum depends on the design and is confirmed in your quote.
Q.Who do you work with?
Hotel owners and management companies, interior designers, purchasing agents, general contractors and facility teams. We also help homeowners who want hotel-quality lighting at home.
Q.Do you offer lighting for hotel brand programs?
Yes. Our Programs collections group fixtures by hotel brand program, including Hampton Inn, Hilton Garden Inn, Home2 Suites, Holiday Inn Express, Staybridge Suites, Candlewood Suites, Fairfield Inn, Courtyard, Residence Inn, TownePlace Suites, SpringHill Suites, Best Western, Comfort Inn, La Quinta and more. Always confirm the current brand standard or PIP requirements with your brand's design team before ordering.
Nationwide Shipping & Lead Times
Q.Do you ship nationwide?
Yes. Hotel Lamps ships to businesses and homes in all 48 contiguous United States from Sacramento, California. For Alaska, Hawaii, Canada or international projects, contact us for a freight quote. Orders shipped outside the 48 contiguous states can't be returned.
Q.What are your lead times?
In-stock items usually ship within 2–4 business days after payment is received. Custom and out-of-stock items usually have a lead time of 6–8 weeks. Transit time is in addition to these times, and your quote confirms the expected ship date for your order.
Q.How are large orders shipped?
Smaller orders usually ship by parcel carrier with tracking. Larger project orders are usually packed on pallets and shipped by freight. Your quote confirms the shipping method and cost. See our Shipping page for delivery details.
Q.Can you schedule deliveries around a renovation?
Yes. For multi-floor or phased renovations, tell us your schedule when you request a quote and we'll plan production and delivery timing with you.
Custom Finishes & Product Options
Q.Can I order custom finishes, shades or sizes?
Yes. Hotel Lamps offers custom-made lighting, so finishes, shade fabrics and colors, sizes and electrical options such as USB ports and outlets can be tailored to your design. Send a drawing, spec sheet or photo with your quote request. Custom items usually take 6–8 weeks and are final sale.
Q.Can you match an existing lamp or a designer's specification?
Yes. Send photos, dimensions or your designer's spec sheet and our team will match it with a standard model or quote a custom version.
Q.Do you have lamps with USB charging, outlets or wireless charging?
Yes. Many of our table lamps, floor lamps and headboard sconces include USB charging ports, power outlets or Qi wireless charging pads so guests can charge devices at the bedside or desk. Check each product's specifications for the exact options.
Q.Do you sell replacement lamp shades and finials?
Yes. We carry drum, empire, bell, coolie, oval, rectangular, square and chandelier shades, plus finials. Browse Lamp Shades or ask us to match an existing shade.
Q.Do you offer American-made lighting?
Yes. Browse our Made in USA collection, or ask us which models meet your project's sourcing requirements.
UL/ETL Certification & Warranty
Q.Are your lamps UL or ETL listed?
Many Hotel Lamps models are UL or ETL listed (some also carry cUL or cETL for Canada). The listing for each model is shown in its product specifications, and we can send a copy of the certificate on request. For custom fixtures, tell us your certification requirements when you request a quote.
Q.Do you offer energy-efficient LED lighting?
Yes. We offer LED ceiling fixtures, vanity lights, LED mirrors, sconces and outdoor lighting, and our lamps work with energy-efficient LED bulbs. Wattage and voltage are listed in each product's specifications.
Q.What warranty do your products have?
Hotel Lamps products are warranted against defects in materials and workmanship for one (1) year from the date of delivery. We will repair or replace a product proven to be defective. See our Return Policy for full warranty terms.
Returns, Design Help & Company
Q.What is your return policy?
Request a Return Merchandise Authorization (RMA) within 30 days of delivery. Non-defective returns have a 25% restocking fee and must be unused and in original packaging. Clearance, sale, custom and built-to-order items are final sale. See our Return Policy.
Q.Do you offer free lighting design help?
Yes. Our Design Resources service is free. Tell us about your property and our team will recommend fixtures, finishes and quantities for each space.
Q.Do you provide installation?
Hotel Lamps supplies the lighting. Installation should be done by your contractor or a licensed electrician, following the instructions supplied with each fixture.
Q.Where is Hotel Lamps located and how long have you been in business?
Hotel Lamps is based in Sacramento, California, and has served the hospitality industry since 2009. We ship to properties across the contiguous United States.
Still Have Questions?
Send us your model numbers, quantities or project details and we'll reply with answers and a quote.