Shipping
Shipping & Delivery
Nationwide delivery, confirmed in your quote.
Hotel Lamps ships from Sacramento, California, to hotels, businesses and homes throughout the contiguous United States. Your shipping method, cost and estimated ship date are confirmed in your quote before you order.
Request a Quote →Return Policy✓
Where we ship
All addresses in the 48 contiguous United States. For Alaska, Hawaii, Canada or international delivery, contact us for a freight quote. Orders shipped outside the 48 contiguous states are final sale.
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Processing & lead time
In-stock items usually ship within 2–4 business days after payment is received. Custom and out-of-stock items usually have a lead time of 6–8 weeks.
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Transit time
Transit time is in addition to processing and depends on the destination and shipping method. Orders aren't processed on weekends or major holidays.
How Your Order Ships
Small orders
Lamps, shades and smaller fixtures usually ship by parcel carrier. You'll receive a tracking number by email when your order ships.
Project orders
Larger orders are usually packed on pallets and shipped by freight to the curb or loading dock. The carrier contacts you to schedule delivery.
Phased deliveries
Renovating floor by floor? Tell us your schedule when you request a quote and we'll plan production and delivery timing with you.
Inspect your delivery before signing
- Count all cartons and compare them with the delivery receipt.
- Check every carton for damage: crushed corners, punctures or broken pallets.
- Note any damage or missing cartons on the carrier's receipt and take photos.
- Contact us within 48 hours of delivery at (800) 574-4561 or sales@hotel-lamps.com.
If the receipt is signed without noting damage, the carrier may deny the claim. Keep all original packaging until the claim is resolved.
Shipping Costs
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Included in your quote
Shipping depends on the size, weight and quantity of your order and the delivery location, and is shown in your quote.
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Freight extras
- Liftgate service (no loading dock)
- Residential or limited-access delivery
- Scheduled or inside delivery
Tell us your delivery requirements when you request a quote.
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Non-refundable charges
Shipping charges on purchases and returns are non-refundable. Re-delivery charges caused by incorrect addresses or missed appointments are the customer's responsibility.
Need to send something back? See our Return Policy.
Questions About Shipping?
Tell us your delivery address, timeline and requirements and we'll include accurate shipping in your quote.