Returns & Warranty

Clear terms, before you order.

Please read this policy before placing your order. If you have questions about a product's size, finish or compatibility, contact us first and we'll help you choose the right model.

• If the item is not defective, a 25% restocking fee applies.
• Once the product is received at our warehouse in good condition and reviewed, we refund the product price and tax to your original payment method, usually within 3–5 business days.
• All shipping charges on purchases and returns are non-refundable.
• All merchandise must be returned in its original packaging.

Hotel Lamps warrants that its products are free from defects in workmanship and materials for a period of one (1) year from the date of delivery. This warranty extends solely to the original commercial purchaser.

During the warranty period, Hotel Lamps will, at its sole discretion, repair or replace any product proven to be defective. The buyer is responsible for all labor and logistics costs for removal, reinstallation and shipping of the product or components for repair or replacement.

This warranty does not cover, and is voided by, damage resulting from: improper installation, maintenance or operation; abuse, misuse or improper handling; negligence; unauthorized repairs; or damage occurring during transit. Hotel Lamps assumes no liability for consequential, incidental or special damages.

THIS WARRANTY IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. HOTEL LAMPS SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.