Shipping policy

Where we ship
Hotel Lamps ships to businesses and homes in the 48 contiguous United States. For Alaska, Hawaii, Canada or international delivery, contact us for a freight quote. Orders shipped outside the 48 contiguous United States are final sale.

Processing and lead times
In-stock items usually ship within 2–4 business days after payment is received. Custom and out-of-stock items usually have a lead time of 6–8 weeks. Transit time is in addition to processing time. Orders are not processed on weekends or major holidays. Your quote confirms the shipping method, cost and estimated ship date.

How orders ship
Smaller orders usually ship by parcel carrier with tracking. Larger project orders are usually packed on pallets and shipped by freight to the curb or loading dock; the carrier contacts you to schedule delivery. Liftgate, residential, limited-access, scheduled or inside delivery may cost extra and should be requested when you ask for a quote.

Inspecting your delivery
Count all cartons and check them for damage before signing. Note any damage or missing cartons on the carrier's receipt, take photos and contact us within 48 hours of delivery. If the receipt is signed without noting damage, the carrier may deny the claim. Keep all original packaging until the claim is resolved.

Shipping charges
Shipping charges on purchases and returns are non-refundable. Re-delivery charges caused by incorrect addresses or missed delivery appointments are the customer's responsibility.

Questions: (800) 574-4561 · sales@hotel-lamps.com · Mon–Fri, 8am–5pm PT
Full details: https://www.hotel-lamps.com/pages/shipping